Strategic CSM, Core — Sales & Service Cloud

Salesforce.com, inc.; Northern (KY); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce.com, inc. seeks a Customer Success Manager - Core to ensure high-value customers achieve significant ROI with the Signature Success Plan. You will act as an extension of the customer’s workforce, guiding both business and technical priorities and driving adoption of Sales Cloud and Service Cloud.

The role emphasizes strategic advisory, stakeholder management, and quarterly reviews to optimize platform usage and value delivery.

Qualifications

• 3+ years of experience in Customer Success or related fields.
• Experience with Salesforce platform and SaaS products preferred.
• Strong ability to influence and engage with executive stakeholders.

Responsibilities

• Serve as trusted advisor to customer organizations and ensure value delivery.
• Drive adoption of Sales Cloud and Service Cloud features across customer teams.
• Coordinate deliverables and manage renewals and expansions.
• Manage executive-level relationships within customer IT and business leadership.
• Lead quarterly reviews and provide tailored release recommendations.

Skills

Customer Success

Stakeholder Management

Sales Cloud

Service Cloud

Job description

Salesforce.com, inc. seeks a Customer Success Manager - Core to ensure high-value customers achieve significant ROI with the Signature Success Plan. You will act as an extension of the customer’s workforce, guiding both business and technical priorities and driving adoption of Sales Cloud and Service Cloud.

The role emphasizes strategic advisory, stakeholder management, and quarterly reviews to optimize platform usage and value delivery.