Strategic CSM — Sales & Service Cloud

Salesforce, Inc.; San Francisco (CA); Hybrid; USD 123,000 - 203,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve significant ROI with Signature.

This Individual Contributor role acts as a trusted advisor, aligning business and technical priorities with customer roadmaps. The position supports multiple industries, including Financial Services, Health & Life Sciences, and Technology Media Telecommunication, with an in-office three-days-per-week expectation.

Qualifications

• 3+ years of relevant experience in Customer Success, SaaS, or related fields.
• Strong consulting skills and ability to drive business value and discuss with C-level staff.
• Excellent written and verbal communication across diverse stakeholders.

Responsibilities

• Serve as the single point of accountability for Signature deliverables and renewal outcomes.
• Coordinate all Signature deliverables and oversee the customer experience lifecycle.
• Drive adoption of Sales and Service Cloud features and track usage metrics.
• Develop executive-level relationships and act as trusted advisor to the customer.
• Lead quarterly reviews and provide strategic success plans aligned with roadmaps.

Skills

Consulting

Communication

Stakeholder management

Accountability

Education

Sales Cloud Consultant certification

Service Cloud Consultant certification

Tools

Sales Cloud

Service Cloud

Lightning

Job description

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve significant ROI with Signature.

This Individual Contributor role acts as a trusted advisor, aligning business and technical priorities with customer roadmaps. The position supports multiple industries, including Financial Services, Health & Life Sciences, and Technology Media Telecommunication, with an in-office three-days-per-week expectation.