Strategic CSM: Marketing & Commerce Cloud

Salesforce; Bellevue (WA); Vor Ort; USD 123.000 - 186.000; Vollzeit

Zusammenfassung

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature Success Plan customers achieve strong ROI with our platform. The role acts as a trusted advisor, guiding customers through business and technical challenges and aligning initiatives with strategic priorities.

You will manage executive relationships, coordinate deliverables across the Signature lifecycle, and drive adoption of Marketing Cloud and related Salesforce tools in a fast-paced, office-flexible

Qualifikationen

• 3-4 years of industry expertise in Customer Success, SaaS platforms, and Marketing/Commerce operations.
• Consulting: ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.
• Actively seek out relevant learning activities and mentors to accelerate personal development.
• Drives long-term commercial success as a Sales Cloud trusted advisor, bridging front-line selling and back-office operations.

Aufgaben

• Serve as the single point of customer accountability for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Act as a trusted advisor by gaining trust through mutual goals and understanding the customer’s business model.
• Maintain executive-level relationships within customer IT and business leadership and drive innovation.

Kenntnisse

Customer Success

Consulting

Communication skills

Mentoring

Salesforce knowledge

Tools

Marketing Cloud

Salesforce Data Cloud

Jobbeschreibung

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature Success Plan customers achieve strong ROI with our platform. The role acts as a trusted advisor, guiding customers through business and technical challenges and aligning initiatives with strategic priorities.

You will manage executive relationships, coordinate deliverables across the Signature lifecycle, and drive adoption of Marketing Cloud and related Salesforce tools in a fast-paced, office-flexible