Strategic Customer Success Manager (Hybrid, AI-Driven)

Salesforce, Inc.; Indianapolis (IN); On-site; USD 171,000 - 273,000; Full time

Benefits offered by this job

Office-flexible work arrangement

Comprehensive benefits

Stock purchase program

Job summary

Salesforce, Inc. is seeking a seasoned Customer Success Manager for our Signature program in an office-flexible role.

The CSM will ensure high-value customers achieve significant ROI, align business and technical goals, and coordinate cross-functional efforts with Sales, Engineering, and Product Management. Strong relationships with senior stakeholders and deep expertise in Marketing Cloud are essential for success.

Qualifications

• 10+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations.
• Consulting: Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Possess industry-relevant expertise and begin honing skills in a relevant functional area.

Responsibilities

• Serve as the single point of customer accountability for the Signature deliverables, experience, renewal, and expansion.
• Develop strategic success plans and coordinate deliverables with Business and Technical Stakeholders.
• Maintain executive-level relationships and act as a trusted advisor to align business value with platform capabilities.
• Lead major incident communications and drive proactive release recommendations to ensure stability and growth.

Skills

Customer Success

SaaS platforms

Marketing operations

Executive relationships

Communication skills

Trusted advisor

Tools

Marketing Cloud

Salesforce CRM

Job description

Salesforce, Inc. is seeking a seasoned Customer Success Manager for our Signature program in an office-flexible role.

The CSM will ensure high-value customers achieve significant ROI, align business and technical goals, and coordinate cross-functional efforts with Sales, Engineering, and Product Management. Strong relationships with senior stakeholders and deep expertise in Marketing Cloud are essential for success.