Senior Customer Success Manager - Sales & Service Cloud

Salesforce, Inc.

Dallas (TX)

Hybrid

USD 123,000 - 186,000

Full time

14 days+

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Job summary

Salesforce, Inc. is seeking a Customer Success Manager (IC) to ensure high-value Signature Success Plan customers achieve ROI on our platform.

The CSM acts as a trusted advisor, aligning business and technical priorities with customer goals and guiding renewal and expansion. You will partner with Finance, Health & Life Sciences, and Technology Media Telecommunication sectors to drive adoption of Sales Cloud and Service Cloud, track usage metrics, and conduct quarterly reviews.

Qualifications

3+ years in Customer Success, SaaS or related fields.
Strong consulting skills to drive business value and influence C-level talks.
Excellent communication and ability to translate technical issues into business terms.
Experience with Sales Cloud and Service Cloud is preferred.

Responsibilities

Drive adoption of Sales and Service Cloud features with reps, agents, managers, and ops teams.
Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times).
Develop and maintain relationships at key stakeholder levels, including executive-level contacts.
Act as trusted advisor by understanding customer business model and applying proven solutions.
Conduct quarterly reviews to drive adoption and platform stability.
Serve as primary interface for major incidents to protect revenue.