Strategic AI-Driven Customer Success Manager

salesforce.com, inc.

Atlanta (GA)

Hybrid

USD 123,000 - 186,000

Full time

3 days ago

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Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers achieve strong ROI from the platform. This role acts as an extension of the customer's workforce, offering strategic guidance across business and technical concerns.

The CSM will drive adoption of Sales and Service Cloud features, manage executive relationships within customer IT and business leadership, and lead quarterly reviews to optimize value and platform health.

Qualifications

5+ years in Customer Success, SaaS or related fields.
Strong consulting skills to drive business value and influence C-levels.
Excellent communication translating technical issues to business terms.
Willingness to learn and seek mentorship to accelerate growth.

Responsibilities

Serve as single point of accountability for delivery of Signature deliverables and renewals.
Coordinate all Signature lifecycle deliverables and ensure value delivery.
Align business value and technical goals across stakeholders.
Drive adoption of Sales and Service Cloud features across teams.
Conduct quarterly reviews of feature usage to drive adoption and platform health.
Lead incident management to protect peak revenue.