Strategic CSM — Remote, 100% Retention

Page Mechanical Group, Inc.; Wilmington (DE); Remote; USD 120,000 - 135,000; Full time

Job summary

A healthcare technology company is looking for a Strategic Customer Success Manager to oversee key public and private sector clients while ensuring 100% client retention. This fully remote role involves managing service renewals, advising on PBM contracts, and influencing senior leadership for innovative solutions. Candidates should have over 10 years of relevant experience, a track record of managing public sector clients, and strong skills in negotiation and communication, making it an exciting opportunity for seasoned professionals in customer success.

Qualifications

• 5+ years in pharmacy benefits management with deep PBM contract expertise.
• 10+ years in Customer Success Manager or similar role.
• Proficient in managing large public sector accounts.

Responsibilities

• Manage top-tier public sector and commercial accounts.
• Drive client retention and oversee service renewals.
• Advise clients on PBM contracts and serve as a trusted advisor.

Skills

Pharmacy benefits management

Contract negotiation

Client relationship management

Strategic thinking

Operational excellence

Tools

Salesforce

Microsoft Office Suite

Job description

A healthcare technology company is looking for a Strategic Customer Success Manager to oversee key public and private sector clients while ensuring 100% client retention. This fully remote role involves managing service renewals, advising on PBM contracts, and influencing senior leadership for innovative solutions. Candidates should have over 10 years of relevant experience, a track record of managing public sector clients, and strong skills in negotiation and communication, making it an exciting opportunity for seasoned professionals in customer success.