Strategic CSM — Healthcare Tech, Remote, 70% Travel

iScribeHealth; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Education reimbursement

401k with matching

Job summary

iScribeHealth is seeking a Customer Success Manager to own a portfolio of accounts, focusing on retention and growth. The role is remote with travel to existing accounts, and you will partner with the Director of Customer Success to ensure clients keep winning with iScribe.

You will manage relationships with providers and practice leaders, drive adoption, monitor health signals, and lead quarterly business reviews to prove value.

Qualifications

• 3+ years in account management or customer success in healthcare technology.
• Track record of retaining and growing accounts with senior clinical/operational leaders.
• Organized, responsive, and timely; relationships are strategic, not sales-driven.
• Able to translate usage data into clear priorities and a compelling value story.
• Strong interpersonal, communication, and executive presentation skills.
• Resilient, adaptable self-starter who works well independently.
• Willingness and ability to travel roughly 70–75% with overnight stays.

Responsibilities

• Own and nurture client relationships, ensuring needs are met and concerns addressed.
• Drive and analyze satisfaction surveys to identify trends and improvements.
• Drive adoption from onboarding to daily use and surface optimization opportunities.
• Monitor account health and renewals; flag churn risk early with mitigation plans.
• Lead QBRs, executive check-ins, and health assessments to prove value.

Skills

Relationship building

Account management

Healthcare tech knowledge

Communication

Job description

iScribeHealth is seeking a Customer Success Manager to own a portfolio of accounts, focusing on retention and growth. The role is remote with travel to existing accounts, and you will partner with the Director of Customer Success to ensure clients keep winning with iScribe.

You will manage relationships with providers and practice leaders, drive adoption, monitor health signals, and lead quarterly business reviews to prove value.