Remote Strategic Customer Success Director

Page Mechanical Group, Inc.; Idaho; On-site; USD 120,000 - 150,000; Full time

Job summary

A pharmacy cost containment company is hiring a Customer Success Director to oversee strategic public and private sector clients. This role will drive 100% client retention and service renewals, requiring executive presence to influence client organizations. Candidates should have over 10 years in similar roles with strong experience in managing complex accounts. The position offers a salary ranging from $120K to $150K and is fully remote with some travel required.

Qualifications

• 8+ years in pharmacy benefits management with deep PBM contract expertise.
• 10+ years as a Customer Success Manager or similar.
• Proven success managing public sector clients.
• Exceptional executive relationship management and negotiation skills.
• Strategic thinker with strong analytical and presentation skills.

Responsibilities

• Lead relationships for top-tier public sector and commercial accounts.
• Own service renewals and partnership agreements.
• Advise clients on PBM vendor contracts and strategies.
• Influence cross-functional teams to deliver solutions.
• Identify opportunities for expanding solutions and partnerships.

Skills

Pharmacy benefits management

Client relationship management

Executive presence

Negotiation skills

Analytical skills

Presentation skills

Tools

Salesforce

Microsoft Office Suite

Job description

A pharmacy cost containment company is hiring a Customer Success Director to oversee strategic public and private sector clients. This role will drive 100% client retention and service renewals, requiring executive presence to influence client organizations. Candidates should have over 10 years in similar roles with strong experience in managing complex accounts. The position offers a salary ranging from $120K to $150K and is fully remote with some travel required.