Strategic CSM for High-Value Accounts (Remote)

Compliancy Group; New York (NY); Remote; USD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Comprehensive benefits including medical, dental, and 401K

Extensive training and professional development

Job summary

A healthcare technology firm is seeking a Strategic Customer Success Manager to manage high-value accounts and drive customer success. This remote position offers a competitive salary of $85,000-$90,000/year, along with comprehensive benefits and opportunities for professional growth. The ideal candidate has over 5 years of experience in customer success or account management and possesses strong communication and relationship-building skills.

Qualifications

• 5+ years of Customer Success or Account Management experience.
• Proven ability to drive retention and adoption.
• Experience leading executive-level business reviews.

Responsibilities

• Serve as a trusted advisor to high-value accounts.
• Own retention and renewal outcomes, identifying risk proactively.
• Monitor account health and product adoption.

Skills

Customer Success Management

Account Management

Communication Skills

Relationship Building

Business Acumen

Education

Bachelor's degree or equivalent professional experience

Job description

A healthcare technology firm is seeking a Strategic Customer Success Manager to manage high-value accounts and drive customer success. This remote position offers a competitive salary of $85,000-$90,000/year, along with comprehensive benefits and opportunities for professional growth. The ideal candidate has over 5 years of experience in customer success or account management and possesses strong communication and relationship-building skills.