Remote Healthcare CSM | Drive Retention & Expansion

iScribeHealth; Nashville (TN); A distancia; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

iScribeHealth is seeking a Customer Success Manager to own a portfolio of accounts, drive retention and identify growth opportunities. The role combines on-site relationship building with remote collaboration, and requires travel around 70–75% to visit providers and practice leaders.

You will partner with Sales, Product, and Support to ensure adoption, measure satisfaction, and renewals. A background in healthcare technology and 3+ years in account management are preferred, with strong

Formación

• 3+ years in account management or customer success, ideally in healthcare technology
• A track record of retaining and growing accounts with senior clinical and operational leaders
• Organized, responsive, and timely: in this seat, those qualities make all the difference
• Comfort turning usage and adoption data into clear priorities and a compelling value story
• Strong interpersonal, communication, and executive presentation skills
• A resilient, adaptable self-starter who thrives working independently
• Willingness and ability to travel roughly 70–75% of the time, including overnight stays

Responsabilidades

• Cultivate strong, long-term client relationships and act as their champion.
• Drive client satisfaction by analyzing surveys and turning data into insights.
• Promote adoption from onboarding to daily usage and surface optimization opportunities.
• Monitor account health and renewals, flag churn risk early.
• Lead QBRs, executive check-ins, and health assessments.
• Maintain expert knowledge of all iScribe product lines and keep CRM records current.
• Identify expansion opportunities and collaborate with Sales on close.
• Troubleshoot issues on-site or remotely and coordinate with Support.
• Support implementations and larger go-lives when needed.

Descripción del empleo

iScribeHealth is seeking a Customer Success Manager to own a portfolio of accounts, drive retention and identify growth opportunities. The role combines on-site relationship building with remote collaboration, and requires travel around 70–75% to visit providers and practice leaders.

You will partner with Sales, Product, and Support to ensure adoption, measure satisfaction, and renewals. A background in healthcare technology and 3+ years in account management are preferred, with strong