Strategic CSM: Growth, Adoption and Onboarding (Hybrid)

Rozgoo; Boston (MA); Hybrid; USD 86,000 - 118,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Sales training in MEDDIC and Command

Inclusive company culture

Mentor and buddy program

Professional development and career路径

Job summary

Datadog is seeking a Customer Success Manager to proactively drive product adoption, onboarding, and growth within our existing customer base. You will nurture long-term relationships and advocate for customers while identifying renewal risks and expansion opportunities.

In this hybrid role, you will partner with Sales and cross-functional teams to ensure value delivery, usage optimization, and a positive customer experience across accounts in a rapidly evolving environment.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Proven ability to negotiate contract terms and address pricing objections.

Responsibilities

• Partner with the sales team to ensure smooth onboarding and transition.
• Proactively build relationships with customers to foster mutual trust.
• Execute full-sales cycle for growth opportunities in existing accounts.
• Advise customers to maximize value from the Datadog solution.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate with Support, Product, Finance, and Legal teams.

Skills

Strong communicator

Relationship building

Customer-facing experience

Negotiation

Growth mindset

Job description

Datadog is seeking a Customer Success Manager to proactively drive product adoption, onboarding, and growth within our existing customer base. You will nurture long-term relationships and advocate for customers while identifying renewal risks and expansion opportunities.

In this hybrid role, you will partner with Sales and cross-functional teams to ensure value delivery, usage optimization, and a positive customer experience across accounts in a rapidly evolving environment.