German-Speaking CSM (DACH) — Growth & Retention

Datadog, Inc.; Dublin (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Best onboarding

MEDDIC training

Inclusive culture

Mentor program

Career pathing

RSU equity

ESPP

Global benefits

Job summary

Datadog is seeking a Customer Success Manager to proactively drive product attachment and foster strong relationships across our existing customer base through onboarding, upsell, and cross-selling.

You will advocate for the customer internally, focus on a positive experience, and work in a hybrid Datadog environment with collaboration across Support, Product, Finance and Legal. German-language proficiency is required to engage regional customers effectively.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Fluent German language proficiency to develop relationships with regional customers.
• Excellent communication and attention to detail.
• Ability to negotiate contract terms and overcome pricing objections with limited guidance.
• Motivated by building long-term customer relationships.

Responsibilities

• Partner with the sales team to ensure smooth onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full-sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure they’re leveraging Datadog effectively.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate across internal Datadog teams (Support, Product, Finance, Legal).

Skills

German language

Strong communicator

Relationship building

Negotiation

Customer-focused

Onboarding & upsell

Cross-sell experience

Job description

Datadog is seeking a Customer Success Manager to proactively drive product attachment and foster strong relationships across our existing customer base through onboarding, upsell, and cross-selling.

You will advocate for the customer internally, focus on a positive experience, and work in a hybrid Datadog environment with collaboration across Support, Product, Finance and Legal. German-language proficiency is required to engage regional customers effectively.