Strategic CSM: Key Accounts & Growth

Datadog, Inc.; Denver (CO); Hybrid; USD 89.000 - 118.000; Vollzeit

Benefits dieser Stelle

Onboarding program

MEDDIC training

Mentor program

RSU/ESPP equity

Generous global benefits

Zusammenfassung

Datadog, Inc. is seeking a Customer Success Manager to proactively drive product attachment and strengthen relationships across the customer base through onboarding, up-selling and cross-selling. You will advocate for customers internally and pursue growth opportunities while delivering a positive experience.

The role emphasizes relationship management and collaboration with Sales, Support, Product, Finance, and Legal. A hybrid work model and competitive compensation with equity are provided.

Qualifikationen

• 5–7 years of experience in a customer account facing role.
• Experience negotiating contract terms and overcoming pricing objections for up-sell and cross-sell.
• Customer-minded with a focus on delivering value to the customer.

Aufgaben

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full sales cycle for growth opportunities in existing customer accounts.
• Advise customers to ensure they’re leveraging the Datadog solution effectively.
• Monitor usage trends to uncover renewal risks and promote greater adoption.
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal).

Kenntnisse

Strong communicator

Relationship-building

Cross-functional collaboration

Negotiation

Customer focus

Jobbeschreibung

Datadog, Inc. is seeking a Customer Success Manager to proactively drive product attachment and strengthen relationships across the customer base through onboarding, up-selling and cross-selling. You will advocate for customers internally and pursue growth opportunities while delivering a positive experience.

The role emphasizes relationship management and collaboration with Sales, Support, Product, Finance, and Legal. A hybrid work model and competitive compensation with equity are provided.