Strategic CSM: Growth & Retention (Remote)

Cardata; California (MO); Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Remote work

Mentorship

Medical benefits

Dental benefits

Health spending account

Wellness spending account

Employee assistance program

Unlimited time off

Job summary

Cardata, a fast-moving SaaS company, seeks a Customer Success Manager to own a portfolio of customer relationships after implementation and drive measurable value from mobility programs across North America. You will protect retention, uncover growth opportunities, and partner with Account Management to develop expansion and upsell strategies, translating data into executive-ready narratives.

You’ll engage executives across Finance, HR, Operations, and program admins, guiding renewal readiness

Qualifications

• 3–5 years of experience in Customer Success or similar role.
• Experience owning a portfolio of mid‑market or enterprise customers.
• Proven track record in retention, renewals, GRR, and NRR.

Responsibilities

• Own customer business outcomes and value realization across a portfolio.
• Protect GRR through proactive health and risk management.
• Drive NRR by uncovering growth opportunities and expansions.
• Lead strategic customer conversations and renewals with executives.
• Oversee post-implementation handoff and time-to-value.
• Turn data into actionable, executive-ready recommendations.

Skills

Customer success

Account management

Analytical skills

Executive conversations

Renewals & retention

Cross-functional collaboration

Data storytelling

Tools

Excel

Job description

Cardata, a fast-moving SaaS company, seeks a Customer Success Manager to own a portfolio of customer relationships after implementation and drive measurable value from mobility programs across North America. You will protect retention, uncover growth opportunities, and partner with Account Management to develop expansion and upsell strategies, translating data into executive-ready narratives.

You’ll engage executives across Finance, HR, Operations, and program admins, guiding renewal readiness