Hybrid Growth & Customer Success Manager

Datadog, Inc.; Boston (MA); Hybrid; USD 89,000 - 118,000; Full time

Benefits offered by this job

Best-in-breed onboarding

MEDDIC training

Command of the Message training

Intra-department mentor and buddy

Employee stock purchase plan

Generous global benefits

Job summary

Datadog, Inc. is seeking a Customer Success Manager to proactively drive product adoption across the existing customer base through onboarding, up-selling and cross selling.

You will advocate for the customer internally and focus on a positive customer experience, building long-term relationships. In this hybrid role, you will partner with sales to ensure smooth transitions, monitor usage trends, and identify renewal risks while collaborating with Support, Product, Finance and Legal to maximize

Qualifications

• 5-7 years of experience in a customer account facing role.
• Strong communication and relationship-building skills.
• Ability to negotiate contracts and pricing objections.
• Experience in cross-functional collaboration.

Responsibilities

• Partner with the sales team to ensure smooth onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts.
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively.
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Skills

Relationship management

Customer success

Negotiation

Communication skills

Attention to detail

Job description

Datadog, Inc. is seeking a Customer Success Manager to proactively drive product adoption across the existing customer base through onboarding, up-selling and cross selling.

You will advocate for the customer internally and focus on a positive customer experience, building long-term relationships. In this hybrid role, you will partner with sales to ensure smooth transitions, monitor usage trends, and identify renewal risks while collaborating with Support, Product, Finance and Legal to maximize