Strategic CSM for AI-Powered SaaS Growth

ESP Engineered; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

ESP Engineered in Raleigh is looking for a Customer Success Manager to drive customer retention and expansion. You'll manage relationships across the USA and EU, ensuring customers maximize the value of MaxIQ's AI platform. The ideal candidate should have 2–4 years of experience in SaaS, strong analytical capabilities, and exceptional communication skills. This role provides an opportunity to work in an innovative startup environment, focusing on growth and collaboration.

Qualifications

• 2–4 years of experience as a Customer Success Manager in SaaS.
• Proven track record in customer retention and revenue growth.
• Strong analytical skills to drive insights.

Responsibilities

• Manage and nurture customer relationships across the USA and EU.
• Drive customer retention by delivering exceptional experiences.
• Conduct customer onboarding and training.

Skills

Customer retention

Data analytics

Communication skills

Problem-solving

Cross-functional teamwork

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM tools

Customer success software

Job description

ESP Engineered in Raleigh is looking for a Customer Success Manager to drive customer retention and expansion. You'll manage relationships across the USA and EU, ensuring customers maximize the value of MaxIQ's AI platform. The ideal candidate should have 2–4 years of experience in SaaS, strong analytical capabilities, and exceptional communication skills. This role provides an opportunity to work in an innovative startup environment, focusing on growth and collaboration.