AI-Driven Customer Success Manager: Growth & Retention

Gamma; New York (NY); On-site; USD 125,000 - 235,000; Full time

Benefits offered by this job

Benefits

Equity

Job summary

A growing B2B SaaS company is seeking an experienced professional to lead customer success initiatives. The role involves managing customer relationships, ensuring retention, and designing onboarding programs, primarily for accounts on the East Coast. Candidates must have over 5 years of experience in B2B SaaS, a strong data-driven approach, and excellent communication skills. This position offers a salary range of $125K - $235K, reflecting the expertise and qualifications of the candidate.

Qualifications

• 5+ years of B2B SaaS experience in Customer Success or Account Management.
• Proven ability to manage high-touch strategic accounts.
• Active AI user who experiments with new tools.

Responsibilities

• Own customer health, gross retention, and net dollar retention.
• Design and lead onboarding and training programs.
• Build playbooks for common customer journeys.

Skills

B2B SaaS experience

Customer Success

Account Management

Data-driven approach

SQL knowledge

Job description

A growing B2B SaaS company is seeking an experienced professional to lead customer success initiatives. The role involves managing customer relationships, ensuring retention, and designing onboarding programs, primarily for accounts on the East Coast. Candidates must have over 5 years of experience in B2B SaaS, a strong data-driven approach, and excellent communication skills. This position offers a salary range of $125K - $235K, reflecting the expertise and qualifications of the candidate.