Customer Success Manager

ESP Engineered; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

ESP Engineered in Raleigh is looking for a Customer Success Manager to drive customer retention and expansion. You'll manage relationships across the USA and EU, ensuring customers maximize the value of MaxIQ's AI platform. The ideal candidate should have 2–4 years of experience in SaaS, strong analytical capabilities, and exceptional communication skills. This role provides an opportunity to work in an innovative startup environment, focusing on growth and collaboration.

Qualifications

• 2–4 years of experience as a Customer Success Manager in SaaS.
• Proven track record in customer retention and revenue growth.
• Strong analytical skills to drive insights.

Responsibilities

• Manage and nurture customer relationships across the USA and EU.
• Drive customer retention by delivering exceptional experiences.
• Conduct customer onboarding and training.

Skills

Customer retention

Data analytics

Communication skills

Problem-solving

Cross-functional teamwork

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM tools

Customer success software

Job description

MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.

About the Job:

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ’s AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.

Responsibilities:

• Manage and nurture customer relationships across the USA and EU regions.
• Drive customer retention and expansion by delivering exceptional customer experiences.
• Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
• Identify upsell and cross-sell opportunities to foster account growth.
• Analyze customer usage data to proactively address risks and enhance adoption.
• Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
• Resolve complex customer issues using a data-driven, analytical approach.
• Manage multiple accounts, ensuring customers achieve their success milestones.
• Handle escalations and proactively mitigate potential churn risks.
• Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.

Requirements:

• 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
• Proven track record in customer retention, expansion, and revenue growth.
• Strong data analytics and problem-solving skills to drive insights and recommendations.
• Excellent spoken and written English communication skills.
• Ability to work effectively with cross-functional teams.
• Self‑motivated with a proactive approach to customer success.

Preferred Qualifications:

• Experience working with AI-powered platforms or in the sales enablement industry.
• Familiarity with CRM tools and customer success software.
• Bachelor’s degree in Business, Marketing, or a related field.
• Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
• Collaborative and inclusive company culture that values diversity and teamwork.
• Access to the latest tools and technologies in the field of AI and sales enablement.

If you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.