AI-Driven Enterprise CS Leader | B2B SaaS Growth & Retention

gamma.app; New York (NY); On-site; USD 125,000 - 235,000; Full time

Job summary

A leading AI-driven communication platform is seeking a Customer Success Manager to oversee account retention and growth. The role demands 5+ years of B2B SaaS experience and includes responsibilities such as designing onboarding programs, managing customer health, and navigating stakeholder relationships. The position offers a competitive salary range of $125K - $235K, with a strong team culture requiring in-office presence in New York 4-5 days a week.

Qualifications

• 5+ years in a customer-facing role, such as Customer Success or Account Management.
• Proven track record in retention and expansion goals.
• Experience in high-growth or startup environments.

Responsibilities

• Own customer health and retention metrics for accounts.
• Design onboarding and training programs for new accounts.
• Conduct executive business reviews to demonstrate impact.

Skills

B2B SaaS experience

Account Management

Customer Success

Data-driven approach

Strong communication skills

Tools

SQL

Design software

Job description

A leading AI-driven communication platform is seeking a Customer Success Manager to oversee account retention and growth. The role demands 5+ years of B2B SaaS experience and includes responsibilities such as designing onboarding programs, managing customer health, and navigating stakeholder relationships. The position offers a competitive salary range of $125K - $235K, with a strong team culture requiring in-office presence in New York 4-5 days a week.