Enterprise Customer Success Manager for AI Platform

Magnitude; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and stock options

Health, dental, and vision insurance

401(k) retirement plan

Flexible PTO

Job summary

Magnitude is seeking a Customer Success Manager to maximize customer value and retention by acting as a trusted advisor while driving the adoption of AI-native platforms. The ideal candidate will have a solid B2B CSM background, especially in the cybersecurity industry.

Responsibilities include conducting Business Reviews, building relationships with decision-makers, and proactively addressing customer needs. Benefits include a competitive salary, health and retirement benefits, and a hybrid work environment.

Qualifications

• 5+ years experience in an enterprise B2B CSM capacity.
• Experience in the cybersecurity industry supporting AI native platforms preferred.
• Proficient in building long-lasting executive-level relationships.

Responsibilities

• Serve as the voice of the customer to maximize value and retention.
• Schedule and deliver Business Reviews demonstrating ROI.
• Develop strategic, trusted advisor relationships with customers.

Skills

Customer relationship management

Analytical skills

Technical troubleshooting

Communication skills

Education

Bachelor’s degree in a technical field

Job description

Magnitude is seeking a Customer Success Manager to maximize customer value and retention by acting as a trusted advisor while driving the adoption of AI-native platforms. The ideal candidate will have a solid B2B CSM background, especially in the cybersecurity industry.

Responsibilities include conducting Business Reviews, building relationships with decision-makers, and proactively addressing customer needs. Benefits include a competitive salary, health and retirement benefits, and a hybrid work environment.