Strategic Enterprise CSM — AI Platform & Growth

NiCE Cognigy; Dallas (TX); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, & Disability insurance

401(k)

Unlimited leave

Flexible working options

Global Employee Assistance Program

Ongoing learning and development opportunities

Job summary

A leading AI software firm is looking for a Customer Success Manager to drive value in enterprise software. You will leverage your extensive experience to ensure customers maximize their ROI through our innovative AI solutions. This role requires exceptional communication skills and a deep understanding of strategic business value. We offer competitive compensation and benefits, a supportive team environment, and opportunities for professional growth.

Qualifications

• At least 5 years of experience in customer success or technical account management.
• Understanding of strategic business value in contact center software.
• Proficient in establishing yourself as a trusted advisor.

Responsibilities

• Guide customers in utilizing Cognigy's technology effectively.
• Coordinate and implement solutions based on customer needs.
• Define and track customer success metrics to inform strategies.

Skills

Customer success management

Enterprise software sales

Communication skills

Analytical thinking

Customer relationship management

Tools

CRM platforms

Customer Success tools

Data analysis software

Job description

A leading AI software firm is looking for a Customer Success Manager to drive value in enterprise software. You will leverage your extensive experience to ensure customers maximize their ROI through our innovative AI solutions. This role requires exceptional communication skills and a deep understanding of strategic business value. We offer competitive compensation and benefits, a supportive team environment, and opportunities for professional growth.