Strategic CS Manager for AI-Powered SaaS

Patlytics, Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A fast-growing AI-native patent intelligence platform is seeking a Customer Success Manager to own the post-sale customer lifecycle. This role involves leading onboarding, ensuring customer retention, and leveraging data insights to advocate for clients. Ideal candidates will have over 3 years of SaaS experience, strong communication skills, and familiarity with CRM tools. The position is based in New York, offering a dynamic work environment focused on innovation and client success.

Qualifications

• 3+ years in Customer Success or Account Management in SaaS.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and prioritize effectively.
• Familiarity with CRM tools and customer success platforms.
• Analytical mindset with ability to interpret usage data.

Responsibilities

• Lead onboarding and training for new customers.
• Develop success plans and monitor customer health metrics.
• Serve as a trusted advisor for customer objectives.
• Collaborate with Product and Engineering teams.
• Identify upsell and cross-sell opportunities.
• Manage renewals and mitigate churn risk.

Skills

Customer Success

Account Management

Strong communication

Relationship-building

Analytical mindset

Tools

HubSpot

Salesforce

Job description

A fast-growing AI-native patent intelligence platform is seeking a Customer Success Manager to own the post-sale customer lifecycle. This role involves leading onboarding, ensuring customer retention, and leveraging data insights to advocate for clients. Ideal candidates will have over 3 years of SaaS experience, strong communication skills, and familiarity with CRM tools. The position is based in New York, offering a dynamic work environment focused on innovation and client success.