Early CS Lead - AI SaaS (NYC Office)

Domos Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Full health, dental, and vision insurance

401(k)

Unlimited PTO and paid holidays

Ownership in an early-stage venture-backed company

Job summary

An innovative AI startup based in New York City is seeking a Customer Success Manager to build and manage client relationships from implementation through renewals. You will work closely with the CEO and Head of Operations to ensure customers achieve measurable value and become champions of the solution. The ideal candidate will have 2–5 years in Customer Success at a B2B SaaS company, strong communication skills, and the ability to thrive in a fast-paced environment. This role requires onsite presence four days a week.

Qualifications

• 2–5 years in Customer Success or Account Management at a B2B SaaS company.
• Proven track record managing customer lifecycle from pilot through renewal and expansion.
• Willingness to work at our NYC office 4 days a week.

Responsibilities

• Partner with Operations through onboarding and implementation.
• Serve as primary point of contact and trusted advisor for customer portfolio.
• Lead renewal conversations and identify expansion opportunities.

Skills

Customer Success

Account Management

Strong communication skills

Data-driven mindset

Problem-solving

Job description

An innovative AI startup based in New York City is seeking a Customer Success Manager to build and manage client relationships from implementation through renewals. You will work closely with the CEO and Head of Operations to ensure customers achieve measurable value and become champions of the solution. The ideal candidate will have 2–5 years in Customer Success at a B2B SaaS company, strong communication skills, and the ability to thrive in a fast-paced environment. This role requires onsite presence four days a week.