Strategic CSM – AI-Driven SaaS Success

Salesforce; Chicago (IL); Ibrido; USD 95.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Office‑flexible schedule

In‑office 3 days a week

Descrizione del lavoro

Salesforce is seeking a Customer Success Manager (CSM) to ensure high‑value customers achieve significant ROI with the Signature plan. You will be the trusted advisor, align business and technical goals, and lead enablement sessions and quarterly reviews.

The role requires 3+ years in Customer Success or SaaS, strong consulting and executive communication skills, and deep Salesforce Service Cloud expertise. The position is office‑flexible with a minimum three days on‑site per week.

Competenze

• 3+ years of relevant industry expertise in Customer Success, SaaS or related fields.
• Strong consulting skills, ability to drive business value and influence C‑level conversations.
• Understand the broad impact of the industry on the customer’s business.
• Excellent communication skills to translate technical concepts into business terms.

Mansioni

• Serve as the single point of customer accountability for Signature deliverables and renewal.
• Coordinate all Signature lifecycle deliverables and ensure value delivery.
• Drive adoption of Sales and Service Cloud features with customer teams.
• Conduct quarterly reviews of feature usage and provide release recommendations.
• Act as trusted advisor and build executive relationships within customer IT and business leadership.

Conoscenze

Customer Success

SaaS experience

Executive communication

Stakeholder management

Salesforce Service Cloud

Formazione

Salesforce certifications

Admin + Service Cloud Consultant certification

Data Cloud certification

Strumenti

Journey Builder

Commerce Promotions

Descrizione del lavoro

Salesforce is seeking a Customer Success Manager (CSM) to ensure high‑value customers achieve significant ROI with the Signature plan. You will be the trusted advisor, align business and technical goals, and lead enablement sessions and quarterly reviews.

The role requires 3+ years in Customer Success or SaaS, strong consulting and executive communication skills, and deep Salesforce Service Cloud expertise. The position is office‑flexible with a minimum three days on‑site per week.