Strategic AI Customer Success Manager

Salesforce; Chicago (IL); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Salesforce is seeking a Customer Success Manager (CSM) for the Signature Success Plan to ensure high-value customers achieve significant ROI from our platform. This role acts as a trusted advisor, guiding customer organizations and aligning technical and business priorities throughout the Signature lifecycle.

You will drive adoption of Sales Cloud and Service Cloud capabilities, manage stakeholder relationships at senior levels, and lead quarterly reviews to ensure platform stability,

Qualifications

• 3+ years of Customer Success or Salesforce-related experience.
• Strong consulting skills and ability to drive business value and influence C-level conversations.
• Excellent communication skills to translate technical issues into business terms.

Responsibilities

• Serve as single point of customer accountability for delivery of Signature deliverables and renewal/expansion.
• Coordinate all deliverables and oversee the Signature lifecycle experience.
• Apply processes to address customer needs and ensure value delivery of Signature offering.
• Align with Business and Technical Stakeholders to meet Signature goals.
• Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions.

Skills

Customer Success

Consulting skills

Stakeholder management

Communication skills

Salesforce familiarity

Tools

Sales Cloud

Service Cloud

CRM software

Job description

Salesforce is seeking a Customer Success Manager (CSM) for the Signature Success Plan to ensure high-value customers achieve significant ROI from our platform. This role acts as a trusted advisor, guiding customer organizations and aligning technical and business priorities throughout the Signature lifecycle.

You will drive adoption of Sales Cloud and Service Cloud capabilities, manage stakeholder relationships at senior levels, and lead quarterly reviews to ensure platform stability,