AI-Driven Customer Success Manager

salesforce.com, inc.; Denver (CO); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers with the Signature Success Plan achieve strong ROI. This IC role extends the customer's workforce, guiding business and technical priorities, coordinating Signature deliverables, and driving value across the lifecycle.

The CSM will foster trusted advisor relationships, drive adoption of Sales/Service Cloud features, monitor usage metrics, and lead quarterly reviews to optimize platform performance and renewal

Qualifications

• 3+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
• Strong consulting skills and demonstrated ability to drive business value and influence C-level conversations.
• Excellent communication skills to articulate technical issues to diverse audiences.

Responsibilities

• Serve as single point of customer accountability for delivery of all Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables and oversee the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features with teams and executives.
• Track usage metrics and develop executive-level relationships within customer IT and business leadership.
• Conduct quarterly reviews and provide tailored release recommendations to ensure stability and value.

Skills

3+ years in CS/SAAS

Consulting skills

Excellent communication

US citizenship

Tools

Sales Cloud

Service Cloud

CRM software

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers with the Signature Success Plan achieve strong ROI. This IC role extends the customer's workforce, guiding business and technical priorities, coordinating Signature deliverables, and driving value across the lifecycle.

The CSM will foster trusted advisor relationships, drive adoption of Sales/Service Cloud features, monitor usage metrics, and lead quarterly reviews to optimize platform performance and renewal