AI-Driven Customer Success Manager

salesforce.com, inc.; Chicago (IL); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to act as a trusted advisor for Signature customers, ensuring value realization and renewal and expansion opportunities. The role focuses on coordinating deliverables, guiding strategic initiatives, and driving adoption of Sales Cloud and Service Cloud across customer teams.

This is an office-flexible, in-office at least three days per week role, with a US citizenship requirement for relevant government-related activities, and a strong

Qualifications

• 3+ years of relevant industry experience in Customer Success, Salesforce platform use, or related fields.
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Understand the broad impact of the industry on the customer's business.

Responsibilities

• Serve as the single point of customer accountability for delivery of all Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables entitlements across the Signature lifecycle and align with customer priorities.
• Drive adoption of Sales and Service Cloud features with reps, agents, managers, and ops teams.
• Develop and maintain executive relationships within customer IT and business leadership.
• Lead quarterly reviews of feature usage to drive adoption and platform stability.

Skills

Customer success

Relationship building

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree

Tools

Sales Cloud

Service Cloud

Job description

Salesforce is seeking a Customer Success Manager (CSM) to act as a trusted advisor for Signature customers, ensuring value realization and renewal and expansion opportunities. The role focuses on coordinating deliverables, guiding strategic initiatives, and driving adoption of Sales Cloud and Service Cloud across customer teams.

This is an office-flexible, in-office at least three days per week role, with a US citizenship requirement for relevant government-related activities, and a strong