AI-Driven CSM — SaaS, Data & Value Realization

Leadout Capital; Indianapolis (IN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) who partners with clients to ensure maximum ROI from our Signature platform. You’ll serve as the trusted advisor, coordinating all deliverables and aligning business value with technical goals.

This office-flexible role requires active in-office presence at least three days per week, with a focus on executive relationship building and proactive risk management across complex cloud engagements.

Qualifications

• 3–4 years in Customer Success or SaaS data management.
• Strong consulting and C-level communication.
• Ability to translate technical concepts into business terms.
• Willingness to work in-office at least 3 days per week.

Responsibilities

• Serve as the single point of customer accountability for deliverables and renewals.
• Coordinate all Signature deliverables across the lifecycle.
• Act as trusted advisor to align business value with technical goals.
• Develop executive-level relationships within the customer.
• Monitor adoption, risks, and conduct quarterly reviews.
• Lead incident communications and resolution for major issues.

Skills

Customer Success

SaaS expertise

Executive stakeholder management

Communication skills

Mentoring / coaching

Education

Bachelor's degree in business or related field

Tools

Salesforce

CRM software

AI tools

Job description

Salesforce is seeking a Customer Success Manager (CSM) who partners with clients to ensure maximum ROI from our Signature platform. You’ll serve as the trusted advisor, coordinating all deliverables and aligning business value with technical goals.

This office-flexible role requires active in-office presence at least three days per week, with a focus on executive relationship building and proactive risk management across complex cloud engagements.