Strategic Customer Success Manager (AI-Driven Platform)

salesforce.com, inc.; McLean (VA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers with Signature Success Plan achieve strong ROI from our platform. You will act as a trusted advisor, align technical and business priorities, and manage both business and technical stakeholders.

The role emphasizes federal and public sector experience, a minimum of 3+ years in customer success, and in-office presence at least three days per week.

Qualifications

• 3+ years of experience in Customer Success or related field.
• Strong ability to drive business value and manage stakeholder conversations.
• Excellent communication and collaboration across cross-functional teams.
• Ability to translate technical concepts into business terms for executives.

Responsibilities

• Serve as the primary point of contact for Signature deliverables and renewals.
• Coordinate all customer deliverables and manage the Signature lifecycle.
• Advise on business value, align priorities with customer goals, and drive adoption of features.
• Build executive-level relationships and act as trusted advisor to customer leadership.
• Lead quarterly reviews to monitor usage, adoption, and outcomes.
• Collaborate with Sales, Engineering, and Product teams to coordinate customer success initiatives.

Skills

Customer Success

Consulting

Communication

Executive-facing

Tools

Sales Cloud

Service Cloud

AI Tools

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers with Signature Success Plan achieve strong ROI from our platform. You will act as a trusted advisor, align technical and business priorities, and manage both business and technical stakeholders.

The role emphasizes federal and public sector experience, a minimum of 3+ years in customer success, and in-office presence at least three days per week.