Strategic CSM: Adoption & Revenue Architect

Whop; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equinox membership

Lunch & dinner M–F

Rent Stipend

Citi Bike

Ubers home after 10pm

Unlimited PTO

Health / vision / dental

Latest MacBook Pro

Job summary

Whop is seeking an individual who owns customer outcomes for services sellers, focusing on onboarding and financial success. The ideal candidate is either a proficient operator in services and 3PL or a top CSM with a genuinely relationship-oriented mindset.

This role requires you to be proactive, avoiding ticket systems. Whop values unconventional backgrounds, offers competitive base pay, equity packages, and perks like lunch, rent stipends, and unlimited PTO.

Qualifications

• Experience with services, 3PL, industrial, or field-service motion.
• Success in onboarding and customer health.
• Ability to understand technical solutions without fully developing them.

Responsibilities

• Ensure customer success and financial outcomes on Whop.
• Facilitate onboarding and adoption processes.
• Act proactively without relying on ticketing systems.

Skills

Customer outcomes ownership

Onboarding

Technical understanding

Relationship mindset

Tools

APIs

Integrations

Job description

Whop is seeking an individual who owns customer outcomes for services sellers, focusing on onboarding and financial success. The ideal candidate is either a proficient operator in services and 3PL or a top CSM with a genuinely relationship-oriented mindset.

This role requires you to be proactive, avoiding ticket systems. Whop values unconventional backgrounds, offers competitive base pay, equity packages, and perks like lunch, rent stipends, and unlimited PTO.