Strategic CSM - SaaS Planning & Adoption

HR Tech Job; Atlanta (GA); Hybrid; USD 95,000 - 143,000; Full time

Job summary

Workday is seeking a Customer Success Manager (CSM) to drive adoption, value realization and growth for our Planning customers. You will partner with Sales, Services, and Product to deliver a top-tier Planning experience and advocate for customers to achieve outcomes.

In this hybrid role based in Atlanta, GA, you will manage relationships at executive levels, coordinate across teams, and help customers transform business processes while ensuring retention and satisfaction.

Qualifications

• 8+ years experience in a Customer Success or Account Management role preferably in a SaaS or technology environment.
• Experience with a CRM system such as Salesforce & Gainsight or similar to summarize customer interaction.
• Excellent organization, time management & critical thinking skills.
• Strong ability to build relationships with customers & internal stakeholders, especially at the Executive level.

Skills

Customer Success

Account Management

Tools

Salesforce

Gainsight

Job description

Workday is seeking a Customer Success Manager (CSM) to drive adoption, value realization and growth for our Planning customers. You will partner with Sales, Services, and Product to deliver a top-tier Planning experience and advocate for customers to achieve outcomes.

In this hybrid role based in Atlanta, GA, you will manage relationships at executive levels, coordinate across teams, and help customers transform business processes while ensuring retention and satisfaction.