Strategic Enterprise CSM: Onboarding, Adoption & Growth

Cav; Tysons (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cav is seeking a proactive Customer Success Manager (CSM) in Tysons, Virginia, to enhance customer satisfaction and retention. The ideal candidate will cultivate strong relationships with enterprise clients, overseeing their onboarding and operational success. With a minimum of 3 years in customer-focused roles, you will navigate the customer lifecycle and advocate for their needs across departments.

If you are passionate about customer growth and possess strong communication skills, this role is for you. Join us to shape innovative solutions and drive value for our clients.

Qualifications

• Minimum of 3 years of experience in Customer Success, Account Management, or similar roles.
• Strong organizational skills and ability to manage multiple accounts.
• Proven ability to drive customer satisfaction and retention.

Responsibilities

• Build trusted relationships with enterprise and federal customers.
• Guide customers through onboarding and adoption strategies.
• Serve as a strategic advisor to help achieve operational goals.

Skills

Customer Success management

Relationship building

Problem solving

Project management

Communication

Education

Degree in Business, Communications, or Information Technology

Tools

Salesforce

Jira

Gainsight

HubSpot

Zendesk

Job description

Cav is seeking a proactive Customer Success Manager (CSM) in Tysons, Virginia, to enhance customer satisfaction and retention. The ideal candidate will cultivate strong relationships with enterprise clients, overseeing their onboarding and operational success. With a minimum of 3 years in customer-focused roles, you will navigate the customer lifecycle and advocate for their needs across departments.

If you are passionate about customer growth and possess strong communication skills, this role is for you. Join us to shape innovative solutions and drive value for our clients.