Strategic CSM: End-to-End Ownership & Equity

Suger; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Job summary

Suger is seeking a Customer Success/Account Manager to own ~50–70 SMB accounts in a fast-paced, async-friendly startup. You will lead onboarding, drive adoption, and nurture long-term relationships, becoming the primary contact via Slack and ticketing systems.

Expect ownership of renewals and expansion, with a focus on customer health and retention, and a strong emphasis on a customer-first mindset in a scalable success motion.

Qualifications

• 3+ years in Customer Success, Account Management, or Technical Support in SaaS or cloud.
• Ability to manage 50–70 accounts simultaneously.
• Experience in a Slack-heavy, async-first startup environment.

Responsibilities

• Own account lifecycle from kickoff through renewal, serving as primary contact via Slack and ticketing.
• Drive customer health, adoption, and retention; identify upsell opportunities.
• Facilitate renewals and maintain detailed account notes and health tracking.
• Build long-term relationships and guide customers through onboarding and continued adoption.

Skills

Customer success

Account management

SaaS experience

Organizational skills

Tools

Slack

Ticketing systems

Job description

Suger is seeking a Customer Success/Account Manager to own ~50–70 SMB accounts in a fast-paced, async-friendly startup. You will lead onboarding, drive adoption, and nurture long-term relationships, becoming the primary contact via Slack and ticketing systems.

Expect ownership of renewals and expansion, with a focus on customer health and retention, and a strong emphasis on a customer-first mindset in a scalable success motion.