Strategic CSM: Grow Revenue & Exec Relationships

Access | Information Management

Peabody (MA)

On-site

USD 90,000 - 130,000

Full time

5 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Access | Information Management seeks a Customer Success Manager (CSM) to own the customer relationship and ensure measurable value from Access’ products and services. The CSM will protect revenue, identify expansion opportunities, and build executive-level partnerships while coordinating across Support, Operations, Billing, Product, and Sales.

The role requires building success plans, monitoring health, and driving adoption to realize outcomes.

Qualifications

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
3–6 years of experience in Customer Success, Account Management, or client-facing roles within SaaS, RIM, or subscription-based industries.
Certified Customer Success Manager (CCSM) certification is a plus.

Responsibilities

Own customer success & value delivery with measurable outcomes.
Monitor customer health, adoption, and value realization on an ongoing basis.
Identify churn risk early and develop recovery plans for at-risk customers.
Partner on renewal strategy and advocate for customer needs to minimize churn.
Identify whitespace, cross-sell, and upsell opportunities in collaboration with Sales.
Coordinate expansion across locations, services, and business units.