Education CSM: Onboarding, Adoption & Outcomes

Whop Inc.; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equinox membership

Lunch & dinner M–F

Rent stipend

Citi Bike

Ubers home after 10pm

Unlimited PTO

Health, vision, dental benefits

Latest MacBook Pro

Job summary

Whop Inc. is seeking a Customer Success Manager focused on education to drive client outcomes and ensure satisfaction. In this role, you will onboard education customers and help them effectively utilize Whop to earn income.

You will thrive in a fast-paced environment, with expectations of high ownership over customer relationships and outcome management. This position offers competitive compensation, equity packages, and benefits, with a requirement of in-person attendance in NYC/Brooklyn five

Qualifications

• Proven experience in customer outcomes for education customers.
• Background in education, courses, or creator businesses.
• Experience with onboarding and customer health management.

Responsibilities

• Own customer outcomes and ensure satisfaction of education clients.
• Facilitate onboarding and adoption of Whop's services.
• Recommend API and integration solutions to unblock clients.

Skills

Fluent in education

Customer outcomes management

Technical understanding of APIs

Relationship management

Job description

Whop Inc. is seeking a Customer Success Manager focused on education to drive client outcomes and ensure satisfaction. In this role, you will onboard education customers and help them effectively utilize Whop to earn income.

You will thrive in a fast-paced environment, with expectations of high ownership over customer relationships and outcome management. This position offers competitive compensation, equity packages, and benefits, with a requirement of in-person attendance in NYC/Brooklyn five