Onsite Customer Success Manager - Services & Adoption (NYC)

Whop Inc.; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equinox membership

Lunch & dinner M–F

Rent stipend

Citi Bike

Ubers home after 10pm

Unlimited PTO

Health, vision, dental

Latest MacBook Pro

Job summary

Whop Inc. is seeking a Customer Success Manager to drive customer outcomes and ensure profitability for services sellers in Brooklyn, NY. Candidates will manage onboarding, adoption, and maintain deep customer relationships.

The role demands operational fluency in services and a relationship-driven mindset. The team values unconventional backgrounds and offers competitive pay, equity packages, and various perks, including an Equinox membership and unlimited PTO.

Qualifications

• Experience in services, 3PL, industrial, or field-service operations.
• Proven ability to manage onboarding and customer health.
• Technical proficiency to suggest solutions and handle integrations.

Responsibilities

• Own customer outcomes for services sellers including onboarding and adoption.
• Ensure customers are profitable and satisfied using Whop.
• Move quickly and take full ownership of customer relationships.

Skills

Customer outcomes management

Onboarding

Technical understanding of APIs

Relationship building

Job description

Whop Inc. is seeking a Customer Success Manager to drive customer outcomes and ensure profitability for services sellers in Brooklyn, NY. Candidates will manage onboarding, adoption, and maintain deep customer relationships.

The role demands operational fluency in services and a relationship-driven mindset. The team values unconventional backgrounds and offers competitive pay, equity packages, and various perks, including an Equinox membership and unlimited PTO.