Customer Success Manager, Services (US) Brooklyn, NY

Whop Inc.; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equinox membership

Lunch & dinner M–F

Rent stipend

Citi Bike

Ubers home after 10pm

Unlimited PTO

Health, vision, dental

Latest MacBook Pro

Job summary

Whop Inc. is seeking a Customer Success Manager to drive customer outcomes and ensure profitability for services sellers in Brooklyn, NY. Candidates will manage onboarding, adoption, and maintain deep customer relationships.

The role demands operational fluency in services and a relationship-driven mindset. The team values unconventional backgrounds and offers competitive pay, equity packages, and various perks, including an Equinox membership and unlimited PTO.

Qualifications

• Experience in services, 3PL, industrial, or field-service operations.
• Proven ability to manage onboarding and customer health.
• Technical proficiency to suggest solutions and handle integrations.

Responsibilities

• Own customer outcomes for services sellers including onboarding and adoption.
• Ensure customers are profitable and satisfied using Whop.
• Move quickly and take full ownership of customer relationships.

Skills

Customer outcomes management

Onboarding

Technical understanding of APIs

Relationship building

Job description

# Customer Success Manager, Services (US): Brooklyn, NY: Growth: Full time: On-site## The MissionOur mission is to deliver everyone a sustainable income. Right now 50,000 users make money on Whop every month, and this year users will earn over $5B. We will not stop until 1B people every month are making money on Whop.## Who We're HiringYou own customer outcomes for services sellers — onboarding, adoption, health, and making sure they actually make money on Whop. You are not a ticket queue and you are not pure quota theater.This is not a pure AE / President's Club bar. We hire outcomes and adoption specialists:• Operator fluent in services / 3PL / industrial / field-service motion who has lived the customer pain, OR* Top CSM / founding CS who owned onboarding + health with a fixer + relationship mindset, OR* Technical-enough CSM: you understand APIs and integrations well enough to recommend solutions and unblock without needing to be the FDE who shipsIf you hide behind tickets, this isn't your role.## How We WorkOur culture is built on the premise that people should be given budget to take large bets, have full agency, and move fast as f\\*ck. Today there are 100 people full time at Whop — 75% ex-founders.If you're an end-to-end individual that wants full ownership — this is the place to be.## What We Care AboutWe don't believe in traditional JDs. The most successful people at Whop have all come from extremely unconventional backgrounds, and all we care about is working with the most talented individuals who want to win.Given the small size of our team, we pay best in class base + OTE with extremely competitive equity packages.Location: In-person NYC / Brooklyn, 5 days in office.## Perks* Equinox membership* Lunch & dinner M–F* Rent Stipend within 0.5 mile of the office* Citi Bike* Ubers home after 10pm* Unlimited PTO + health / vision / dental* Latest MacBook Pro## The BarWe want to work with people who want to be the best in the world. If that's not you, don't apply.