Customer Success Manager, Services (US)

Whop; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equinox membership

Lunch & dinner M–F

Rent Stipend

Citi Bike

Ubers home after 10pm

Unlimited PTO

Health / vision / dental

Latest MacBook Pro

Job summary

Whop is seeking an individual who owns customer outcomes for services sellers, focusing on onboarding and financial success. The ideal candidate is either a proficient operator in services and 3PL or a top CSM with a genuinely relationship-oriented mindset.

This role requires you to be proactive, avoiding ticket systems. Whop values unconventional backgrounds, offers competitive base pay, equity packages, and perks like lunch, rent stipends, and unlimited PTO.

Qualifications

• Experience with services, 3PL, industrial, or field-service motion.
• Success in onboarding and customer health.
• Ability to understand technical solutions without fully developing them.

Responsibilities

• Ensure customer success and financial outcomes on Whop.
• Facilitate onboarding and adoption processes.
• Act proactively without relying on ticketing systems.

Skills

Customer outcomes ownership

Onboarding

Technical understanding

Relationship mindset

Tools

APIs

Integrations

Job description

The Mission

Our mission is to deliver everyone a sustainable income. Right now 50,000 users make money on Whop every month, and this year users will earn over $5B. We will not stop until 1B people every month are making money on Whop.

Who We're Hiring

You own customer outcomes for services sellers — onboarding, adoption, health, and making sure they actually make money on Whop. You are not a ticket queue and you are not pure quota theater.

This is not a pure AE / President's Club bar. We hire outcomes and adoption specialists:

Operator fluent in services / 3PL / industrial / field-service motion who has lived the customer pain, OR

• Top CSM / founding CS who owned onboarding + health with a fixer + relationship mindset, OR

• Technical-enough CSM: you understand APIs and integrations well enough to recommend solutions and unblock without needing to be the FDE who ships

If you hide behind tickets, this isn't your role.

How We Work

Our culture is built on the premise that people should be given budget to take large bets, have full agency, and move fast as f*ck. Today there are 100 people full time at Whop — 75% ex-founders.

If you're an end-to-end individual that wants full ownership — this is the place to be.

What We Care About

We don’t believe in traditional JDs. The most successful people at Whop have all come from extremely unconventional backgrounds, and all we care about is working with the most talented individuals who want to win.

Given the small size of our team, we pay best in class base + OTE with extremely competitive equity packages.

Location: In-person NYC / Brooklyn, 5 days in office.

Perks

• Equinox membership

• Lunch & dinner M–F

• Rent Stipend within 0.5 mile of the office

• Citi Bike

• Ubers home after 10pm

• Unlimited PTO + health / vision / dental

• Latest MacBook Pro

The Bar

We want to work with people who want to be the best in the world. If that's not you, don't apply.