Strategic AI Customer Success Manager

SalesAPE.ai; United States; On-site; BRL 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for professional growth

Collaborative work culture

Job summary

SalesAPE.ai is seeking a Customer Success Manager to manage relationships with SMB clients post-onboarding. You'll be the key point of contact for clients, helping them achieve their business goals and ensuring the successful use of their AI agents.

Successful candidates will have a strong B2B SaaS background and a proven ability to drive retention and growth. This role offers competitive compensation and opportunities for professional growth in a supportive and innovative environment.

Qualifications

• Proven B2B SaaS Customer Success or Account Management experience, ideally with SME clients.
• Strong relationship builder who clients want to call.
• Highly self-managing with a bias for action.

Responsibilities

• Own a portfolio of accounts post-onboarding, acting as the primary point of contact.
• Build strong relationships with client stakeholders, understanding their goals.
• Proactively manage renewals and spot expansion opportunities.

Skills

B2B SaaS Customer Success

Account Management

Relationship Building

Data Driven

Job description

SalesAPE.ai is seeking a Customer Success Manager to manage relationships with SMB clients post-onboarding. You'll be the key point of contact for clients, helping them achieve their business goals and ensuring the successful use of their AI agents.

Successful candidates will have a strong B2B SaaS background and a proven ability to drive retention and growth. This role offers competitive compensation and opportunities for professional growth in a supportive and innovative environment.