Strategic CSM for AI Health SaaS

New Resilience LLC; San Jose (CA); Hybride; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid holidays

Team events

Off-sites

Résumé du poste

New Resilience LLC is seeking a Customer Success Manager to help our customers derive measurable value from our platform and services. You will own the customer relationship after the sale—from onboarding through adoption, renewal, and expansion.

You will lead onboarding, build strong relationships with customer leadership and end users, and proactively identify risks and opportunities to ensure customers achieve their goals with our AI-native CRM and related tools.

Qualifications

• 2+ years in Customer Success, Account Management, or a similar customer-facing role.
• Strong communication, organization, and relationship-building skills.
• High ownership - you don't wait for customers to tell you something is wrong.
• Comfortable working in a fast-moving startup with limited process and ambiguity.
• Able to understand customer goals and connect product usage to business outcomes.
• Experience in behavioral health, healthcare, SaaS, or CRM software is a plus.

Responsabilités

• Lead onboarding and get customers live quickly.
• Build strong relationships with customer leadership and day-to-day users.
• Understand each customer's goals and ensure New Resilience is helping achieve them.
• Proactively identify low adoption, risks, and opportunities before they become problems.
• Run regular customer check-ins and business reviews.
• Drive product adoption, renewal, referrals, and expansion.
• Collect customer feedback and work closely with product and leadership.
• Turn successful customers into references, testimonials, and advocates.

Connaissances

Customer Success

Account Management

Communication

Organization

Relationship-building

Ownership

Startup experience

Outils

CRM software

Description du poste

New Resilience helps behavioral-health treatment centers lower client acquisition cost and increase admissions with an AI-native CRM, Alumni engagement tools, and a Referral Community that drives trusted, lower-cost referrals. We’re backed by respected operators in the space and used daily by admissions & outreach teams.

One step at a time, we’re on a mission to improve access to care using AI.

The Role

We are looking for a Customer Success Manager to help our customers get measurable value from our platform and services.

You will own the customer relationship after the sale - from onboarding through adoption, renewal, and expansion.

What you'll be responsible for

Lead onboarding and get customers live quickly.

Build strong relationships with customer leadership and day-to-day users.

Understand each customer's goals and ensure New Resilience is helping achieve them.

Proactively identify low adoption, risks, and opportunities before they become problems.

Run regular customer check-ins and business reviews.

Drive product adoption, renewals, referrals, and expansion.

Collect customer feedback and work closely with product and leadership.

Turn successful customers into references, testimonials, and advocates.

What we are looking for

2+ years in Customer Success, Account Management, or a similar customer-facing role.

Strong communication, organization, and relationship-building skills.

High ownership - you don't wait for customers to tell you something is wrong.

Comfortable working in a fast-moving startup with limited process and ambiguity.

Able to understand customer goals and connect product usage to business outcomes.

Experience in behavioral health, healthcare, SaaS, or CRM software is a plus.

What success looks like

Customers adopt New Resilience, see clear business value, renew, expand, and are excited to recommend us to others.

Build category-defining agentic workflows: for a trust-based industry that needs better tools

High ownership: you’ll shape the agent architecture and what “autonomous” means in a real product

Health, Dental, and Vision Insurance.

15 Paid Holidays.

Frequent team dinners, events, and off-sites.

How to apply

Email [e-mail] with your resume/LinkedIn and a short note on a complex problem you tackled and solved.

Accelerate critical tasks with New Resilience AI products. Let’s explore how New Resilience can support your facility's needs.