Strategic Compliance & Operations Coordinator

CVS Health; Missouri; Hybrid; USD 39,000 - 88,000; Full time

Job summary

CVS Health in the United States is seeking a Senior Coordinator, Business Compliance to monitor operations, support policy adherence and drive quality controls across teams. You will conduct audits, review data and documentation, and collaborate with compliance partners to identify risks and opportunities for improvement.

This role requires strong analytical skills, effective communication, and the ability to manage multiple priorities while maintaining confidentiality.

Qualifications

• 1 year of experience with Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• 1 year experience communicating with internal/external associates, teams and business leaders.
• Minimum of 1 year experience with root cause analysis.
• Minimum of 2 years experience within a call monitoring environment.
• Experience adjusting priorities in a fast-paced environment.
• Knowledge of IT architecture for phone systems including Nice, Five9 Verint and/or comparable ticket systems.

Responsibilities

• Support and monitor business operations to ensure compliance with policies and regulatory requirements.
• Conduct audits, review operational data and documentation, and investigate concerns.
• Provide recommendations to improve accuracy, efficiency and regulatory adherence.
• Develop and maintain SOPs, reporting and training materials.
• Manage work through an assigned ticketing system and ensure SLA/TAT compliance.
• Participate in and lead cross-functional projects supporting compliance goals.

Skills

MS Office

Stakeholder comms

Root cause analysis

Call monitoring

Prioritization

Contact center tech

Education

Bachelor's degree

Tools

Nice

Five9

Verint

Call recording solution

Job description

CVS Health in the United States is seeking a Senior Coordinator, Business Compliance to monitor operations, support policy adherence and drive quality controls across teams. You will conduct audits, review data and documentation, and collaborate with compliance partners to identify risks and opportunities for improvement.

This role requires strong analytical skills, effective communication, and the ability to manage multiple priorities while maintaining confidentiality.