Senior Compliance & Operations Coordinator

CVS Health; Virginia; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health in United States seeks a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence, quality standards, and internal controls. You will collaborate with operations, leadership, and compliance partners to identify risks and promote process improvements.

Responsibilities include audits, data reviews, investigating concerns, developing SOPs, reporting, training, and managing tickets within SLAs.

Qualifications

• Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• 1 year experience with root cause analysis and data-driven problem solving.
• 2 years experience in a call monitoring environment.
• Experience communicating with internal/external associates and leaders.

Responsibilities

• Audit operations, review data, investigate compliance concerns.
• Develop and maintain SOPs, reporting, and corrective action plans.
• Manage work through a ticketing system with SLAs and turnaround times.
• Lead cross-functional projects to improve compliance and processes.

Skills

Microsoft Office Suite proficiency

Communication with stakeholders

Root cause analysis

Call monitoring experience

Prioritization in dynamic environments

IT/telecom architecture knowledge

Education

High School Diploma or GED

Tools

Nice

Five9

Verint

Job description

CVS Health in United States seeks a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence, quality standards, and internal controls. You will collaborate with operations, leadership, and compliance partners to identify risks and promote process improvements.

Responsibilities include audits, data reviews, investigating concerns, developing SOPs, reporting, training, and managing tickets within SLAs.