Strategic Compliance & Operations Coordinator

CVS Health; Kentucky; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive pay

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for compliance with policies, regulators, and quality standards. You will audit data, investigate concerns, and prepare reports for leadership while ensuring efficient ticket management and SLA adherence.

The role requires strong analytical skills, advanced Excel/reporting capabilities, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience with policy compliance and regulatory requirements.
• Auditing and reviewing operational data and documentation.
• Ability to develop and maintain SOPs and process documentation.

Responsibilities

• Audit and monitor business operations for compliance with policies and standards.
• Lead or participate in projects to improve processes and controls.
• Manage tickets within SLAs and communicate status to leadership.

Skills

MS Office Suite

Communication

Root Cause Analysis

Call Monitoring

Prioritization

IT Architecture

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Nice

Five9

Verint

Ticketing systems

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for compliance with policies, regulators, and quality standards. You will audit data, investigate concerns, and prepare reports for leadership while ensuring efficient ticket management and SLA adherence.

The role requires strong analytical skills, advanced Excel/reporting capabilities, and the ability to manage multiple priorities in a fast-paced environment.