Senior Compliance & Operations Coordinator

CVS Health; Florida; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations, ensuring adherence to policies and regulatory requirements. The role conducts audits, analyzes data, investigates concerns, and helps develop SOPs, training, and corrective actions while managing ticketing workflows within SLAs.

The position requires analytical skills and multi-priority management, with strong communication and experience in call monitoring environments; benefits and a

Qualifications

• 1 year experience with Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• 1 year experience communicating with internal/external associates and leaders.
• Minimum 1 year experience with root cause analysis; gather data, identify problems with urgency.
• Minimum 2 years experience within a call monitoring environment.
• Ability to adapt priorities in a fast-changing environment with competing goals.
• Knowledge of IT architecture for phone systems including VoIP/TDM, Nice, Five9, Verint.

Responsibilities

• Support and monitor operations to ensure compliance with organizational policies and standards.
• Conduct audits, review data and documentation, investigate compliance concerns; provide recommendations.
• Develop and maintain SOPs, reporting, training, and corrective action plans.
• Analyze trends and performance metrics; prepare leadership reports and ensure regulatory adherence.
• Lead or participate in cross-functional projects and special initiatives; collaborate with partners and meet deadlines.

Skills

MS Office

Stakeholder communication

Root cause analysis

Call monitoring

Prioritization

Telephony architecture

Education

High School Diploma or GED

Tools

Nice

Five9

Verint

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations, ensuring adherence to policies and regulatory requirements. The role conducts audits, analyzes data, investigates concerns, and helps develop SOPs, training, and corrective actions while managing ticketing workflows within SLAs.

The position requires analytical skills and multi-priority management, with strong communication and experience in call monitoring environments; benefits and a