Strategic Community Account Manager - MDU Growth

Optimum Communications Inc.; San Angelo (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Optimum Communications Inc. is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties and grow monthly recurring revenue by acquiring new movers, win-backs, and upgrades.

You will develop on-site relationships with leasing staff, maximize terms of marketing agreements, and educate staff and residents about our products and service reliability. The role emphasizes being first to the door with new properties and coordinating cross-functional teams.

Qualifications

• 5+ years related experience.
• Ability to travel up to 75%.
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs is required.
• Business Development experience with emphasis on new customer acquisition and relationship management.
• Must be self-motivated and able to work independently.
• Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
• Strong people and relationship management skills.
• Must possess and maintain a valid driver's license in good standing within the state of current residence.

Responsibilities

• Consistent achievement of monthly sales, revenue quotas and key performance indicators.
• Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand, products while providing service excellence.
• Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand.
• Schedule quarterly/semi-annual reviews with property staff to "walk" the property, understand business trends and share property performance against established targets.
• Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impacts our ability to deliver on-time and exceptional service.
• Timely tracking and reporting of all sales, events, visits, and property escalations.
• Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
• All other duties assigned by your supervisor.

Skills

Account management

Sales

Relationship building

CRM tools - Salesforce

MS Excel

Communication

Tools

Salesforce CRM

Microsoft Excel

Job description

Optimum Communications Inc. is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties and grow monthly recurring revenue by acquiring new movers, win-backs, and upgrades.

You will develop on-site relationships with leasing staff, maximize terms of marketing agreements, and educate staff and residents about our products and service reliability. The role emphasizes being first to the door with new properties and coordinating cross-functional teams.