MDU Community Growth Account Manager

Optimum Communications Inc.; Midland (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Optimum Communications Inc. is seeking a Community Account Manager to grow and maintain a portfolio of multi-dwelling unit properties, selling to new movers, win-back customers, and upgrading existing clients to maximize monthly recurring revenue.

You will develop onsite relationships with leasing staff, educate residents about our products, coordinate marketing events, and work with sales support to ensure timely deliveries and successful contract renewals. Travel up to 75% is required.

Qualifications

• 5+ years related experience.
• Ability to travel up to 75%.
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs is required.
• Business Development experience with emphasis on new customer acquisition and relationship management.
• Must be self-motivated and able to work independently.
• Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
• Strong people and relationship management skills.
• Must possess and maintain a valid driver's license in good standing within the state of current residence.

Responsibilities

• Consistent achievement of monthly sales, revenue quotas and key performance indicators.
• Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand, products while providing service excellence.
• Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand.
• Schedule quarterly/semi-annual reviews with property staff to "walk" the property, understand business trends and share property performance against established targets.
• Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impacts our ability to deliver on-time and exceptional service.
• Timely tracking and reporting of all sales, events, visits, and property escalations.
• Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
• All other duties assigned by your supervisor.

Skills

Strong communication skills

Self-motivated

Relationship management

Travel readiness up to 75%

Tools

Salesforce

CRM platforms

Microsoft Excel

Office Suite

Job description

Optimum Communications Inc. is seeking a Community Account Manager to grow and maintain a portfolio of multi-dwelling unit properties, selling to new movers, win-back customers, and upgrading existing clients to maximize monthly recurring revenue.

You will develop onsite relationships with leasing staff, educate residents about our products, coordinate marketing events, and work with sales support to ensure timely deliveries and successful contract renewals. Travel up to 75% is required.