Strategic Collections & Client Relations Specialist

Fox Rothschild; Warrington Township (Bucks County); On-site; USD 65,000 - 85,000; Full time

Job summary

Fox Rothschild LLP seeks a Collections/Client Relations Coordinator to manage and execute the collection of outstanding accounts receivable, ensuring timely payments and accurate records. You will collaborate with billing and Cash Application teams to resolve discrepancies and maintain client records.

The role requires five years of collections experience in a law firm or professional services, strong Excel skills, and excellent client communication.

Qualifications

• Associate’s degree or equivalent work experience required.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• Minimum five (5) years of collections experience in a law firm (preferred) or other professional services organization.
• 3E and ARCS 3G experience a plus.
• Strong mathematical skills, attention to detail; high level of accuracy a must.
• Strong organizational skills and ability to prioritize and multi-task in a high-volume environment.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
• Professional communication skills with clients, attorneys, and business professionals.
• Exceptional communications/customer service skills; professional and courteous communication with clients, attorneys, paralegals and staff.
• Ability to work independently as well as in a team environment.
• Strong customer service skills; maintain professionalism and responsiveness.
• Integrity & Confidentiality in handling sensitive financial information.

Responsibilities

• Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with the billing team to ensure invoices are issued correctly and on time.
• Partner with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts to Finance leadership with documentation and recommendations.
• Respond to customer inquiries with firm collection practices.
• Engage with internal and external stakeholders to ensure adherence to payment terms and company policies.

Skills

Advanced Excel

3E ARCS 3G

Billing collections

Attention to detail

Organizational skills

Communication skills

Teamwork ability

Integrity & confidentiality

Client service

Education

Associate’s Degree or equivalent

Bachelor’s degree in Finance, Accounting, Business Administration

Tools

3E ARCS 3G

Job description

Fox Rothschild LLP seeks a Collections/Client Relations Coordinator to manage and execute the collection of outstanding accounts receivable, ensuring timely payments and accurate records. You will collaborate with billing and Cash Application teams to resolve discrepancies and maintain client records.

The role requires five years of collections experience in a law firm or professional services, strong Excel skills, and excellent client communication.