Strategic Collections & Client Relations Specialist

Fox Rothschild; Exton (PA); On-site; USD 60,000 - 85,000; Full time

Job summary

Fox Rothschild is seeking a Collections/Client Relations Coordinator to lead accounts receivable collection efforts and maintain accurate client records. You will work with Partners, client teams, and billing staff to resolve billing issues and ensure timely payments.

The role requires strong Excel skills, attention to detail, and professional communication to uphold firm collection practices in a fast-paced environment.

Qualifications

• Associate’s Degree or equivalent work experience required.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.

Responsibilities

• Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with the billing team to ensure invoices are issued correctly and on time.
• Partner with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts to Finance leadership with documentation and recommendations.
• Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
• Engage with internal and external stakeholders to ensure adherence to payment terms and company policies.

Skills

Mathematical skills

Attention to detail

Organizational skills

Multitasking

Communication skills

Independent work

Teamwork

Confidentiality

Education

Associate’s degree or equivalent

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

Microsoft Excel

3E

ARCS 3G

Job description

Fox Rothschild is seeking a Collections/Client Relations Coordinator to lead accounts receivable collection efforts and maintain accurate client records. You will work with Partners, client teams, and billing staff to resolve billing issues and ensure timely payments.

The role requires strong Excel skills, attention to detail, and professional communication to uphold firm collection practices in a fast-paced environment.