Collections & Client Relations Specialist

Fox Rothschild; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Job summary

Fox Rothschild LLP is seeking a Collections/Client Relations Coordinator to manage and expedite the collection of outstanding accounts receivable. You will collaborate with the billing and finance teams to resolve disputes and ensure timely payments while maintaining accurate records.

The role requires strong Excel skills, attention to detail, and professional communication with clients, attorneys, and staff. A minimum of five years in collections, preferably in a law firm, is expected.

Qualifications

• Associate’s Degree or equivalent work experience required. Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• Minimum five (5) years of collections experience in a law firm (preferred) or professional services organization.

Responsibilities

• Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with the billing team to ensure invoices are issued correctly and on time.
• Partner with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts with documentation and recommendations.
• Respond to customer inquiries with professional service while maintaining firm collection practices.

Skills

Excel advanced

Pivot tables

VLOOKUP

Attention to detail

Communication

Independence

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

Excel

Data analysis tools

Job description

Fox Rothschild LLP is seeking a Collections/Client Relations Coordinator to manage and expedite the collection of outstanding accounts receivable. You will collaborate with the billing and finance teams to resolve disputes and ensure timely payments while maintaining accurate records.

The role requires strong Excel skills, attention to detail, and professional communication with clients, attorneys, and staff. A minimum of five years in collections, preferably in a law firm, is expected.